Shipping & Delivery Policy – Morrocci

At Morrocci, we provide fast, reliable, and transparent worldwide Standard Shipping so you can shop with confidence. Every order is processed with care and delivered straight to your doorstep.

⏱ Order Processing

• Orders are processed within 1–2 business days.
• A shipping confirmation email with your tracking number will be sent once your order has been dispatched.

🌍 Estimated Delivery Times by Region (Standard Shipping)

The estimated delivery times include both processing and shipping:

📦 Shipping Costs

We offer free Standard Shipping worldwide on all orders.

⚠️ Customs, Duties & Taxes

• Some countries may apply customs, import duties, or taxes upon arrival.
• These charges, if applicable, are the customer’s responsibility.
• Please check your local regulations for import fees before placing an order.

📬 Tracking Your Order

• You will receive a tracking number via email after your order is shipped.
• Track your order on our Track Order Page to see real-time shipping updates.
• Contact support@morrocci.com if you encounter any issues with tracking.

⏳ Estimated Delivery Disclaimer

Delivery times are estimates and may vary depending on carrier delays, customs, or holidays. Morrocci is responsible for delays caused by third-party carriers.

📞 Customer Support

If you have questions about your shipment or delivery, contact us:

• Email: support@morrocci.com
• Phone: +212 (0)5XX-XXX-XXX
• Live Chat: Available Mon–Fri, 9AM–6PM GMT+1

Return & Refund Policy – Morrocci

At Morrocci, your satisfaction is our top priority. We want you to shop with confidence, so we provide a clear, transparent, and hassle-free return and refund process.

Business & Return Address:
Morrocci / OVH LTD
6 New London House, London Street, London, EC3R 7LP, United Kingdom

🔄 Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible, items must:

• Be unused and in original condition
• Be in the original packaging
• Include all tags and labels

Non-refundable items:

• Gift cards
• Final sale items
• Items returned after 30 days
• Items not in original condition

📦 How to Return an Item

1. Contact Support: Email us at support@morrocci.com with your order number and reason for return.
2. Receive Return Instructions: Our team will provide a return shipping address and instructions.
3. Ship Your Item: Pack your item securely and ship it to:
   Morrocci / OVH LTD
   6 New London House, London Street, London, EC3R 7LP, United Kingdom
4. Confirmation & Tracking: Keep your tracking number for reference.

💰 Refund Process

Once we receive and inspect your returned item:

• We will notify you via email about the approval or rejection of your refund.
• If approved, your refund will be processed back to your original payment method.

🚚 Return Shipping Costs

• If the return is due to defective, damaged, or incorrect items, Morrocci will cover the shipping cost.
• For all other returns, the customer is responsible for return shipping fees.

⚠️ Important Notes

• Refunds may take additional time depending on your bank or payment provider.
• We recommend using tracked shipping for all returns to ensure safe delivery.

FAQs – Morrocci

1️⃣ What payment methods do you accept?

We accept:

• Credit/Debit Cards: Visa, MasterCard, American Express
• PayPal
• Shop Pay
• Apple Pay & Google Pay

All payments are secure and encrypted through Shopify Payments or trusted gateways.

2️⃣ Do you ship worldwide?

Yes! We offer free Standard Shipping worldwide.

Processing time: 1–2 business days after order placement.

Delivery time by region (Standard Shipping):

3️⃣ How can I track my order?

• You will receive a tracking number by email once your order is shipped.
• Enter your tracking number on our Track Order page to see real-time updates.
• For assistance, contact support@morrocci.com or use live chat.

4️⃣ What is your return policy?

• Returns accepted within 30 days of receiving your order.
• Items must be unused, in original packaging, with tags intact.

Non-refundable items: gift cards, final sale items, items returned after 30 days.

Return Address:
Morrocci / OVH LTD
6 New London House, London Street, London, EC3R 7LP, United Kingdom

5️⃣ How do I get a refund?

Return shipping costs:

• If the item is defective, damaged, or incorrect → covered by Morrocci
• Other returns → customer is responsible

6️⃣ Can I change or cancel my order?

Orders can only be modified or canceled within 1 business day of purchase. Contact support@morrocci.com immediately to request changes.

7️⃣ What if my item is defective or damaged?

Contact support@morrocci.com within 5 days of delivery. We will provide return instructions and cover shipping for defective or damaged items.

8️⃣ Do you offer gift cards?

Yes, Morrocci gift cards are available online. Gift cards cannot be returned or refunded.

9️⃣ How can I contact customer support?

• Email: support@morrocci.com
• Phone: +212 (0)5XX-XXX-XXX
• Live Chat: Available on our website, Mon–Fri, 9AM–6PM GMT+1