Return & Refund Policy – Morrocci
At Morrocci, your satisfaction is our top priority. We want you to shop with confidence, so we provide a clear, transparent, and hassle-free return and refund process.
Business & Return Address:
Morrocci / OVH LTD
6 New London House, London Street, London, EC3R 7LP, United Kingdom
🔄 Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible, items must:
- Be unused and in original condition
- Be in the original packaging
- Include all tags and labels
Non-refundable items:
- Gift cards
- Final sale items
- Items returned after 30 days
- Items not in original condition
📦 How to Return an Item
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Contact Support: Email us at support@morrocci.com with your order number and reason for return.
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Receive Return Instructions: Our team will provide a return shipping address and instructions.
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Ship Your Item: Pack your item securely and ship it to:
Morrocci / OVH LTD
6 New London House, London Street, London, EC3R 7LP, United Kingdom
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Confirmation & Tracking: Keep your tracking number for reference.
💰 Refund Process
Once we receive and inspect your returned item:
- We will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method.
| Refund Method |
Processing Time (After Approval) |
| Credit/Debit Card |
5–10 business days |
| PayPal |
3–5 business days |
| Shop Pay / Apple Pay / Google Pay |
5–7 business days |
🚚 Return Shipping Costs
- If the return is due to defective, damaged, or incorrect items, Morrocci will cover the shipping cost.
- For all other returns, the customer is responsible for return shipping fees.
⚠️ Important Notes
- Refunds may take additional time depending on your bank or payment provider.
- We recommend using tracked shipping for all returns to ensure safe delivery.