FAQs

FAQs – Morrocci

1️⃣ What payment methods do you accept?

We accept:

  • Credit/Debit Cards: Visa, MasterCard, American Express
  • PayPal
  • Shop Pay
  • Apple Pay & Google Pay

All payments are secure and encrypted through Shopify Payments or trusted gateways.

2️⃣ Do you ship worldwide?

Yes! We offer free Standard Shipping worldwide.

Processing time: 1–2 business days after order placement.

Delivery time by region (Standard Shipping):

Region / Country Delivery Time (Business Days) Tracking Number
United States & Canada 6–8 days Yes
United Kingdom 6–8 days Yes
Europe (EU countries) 6–9 days Yes
Australia & New Zealand 7–10 days Yes
Middle East & North Africa 7–10 days Yes
Asia (major countries) 7–12 days Yes
Rest of the World 8–14 days Yes

3️⃣ How can I track my order?

  • You will receive a tracking number by email once your order is shipped.
  • Enter your tracking number on our Track Order page to see real-time updates.
  • For assistance, contact support@morrocci.com or use live chat.

4️⃣ What is your return policy?

  • Returns accepted within 30 days of receiving your order.
  • Items must be unused, in original packaging, with tags intact.

Non-refundable items: gift cards, final sale items, items returned after 30 days.

Return Address:
Morrocci / 84 Grosvenor Street, London, England, W1K 3JZ, United Kingdom.

5️⃣ How do I get a refund?

Refund Method Processing Time (After Approval)
Credit/Debit Card 5–10 business days
PayPal 3–5 business days
Shop Pay / Apple Pay / Google Pay 5–7 business days

Return shipping costs:

  • If the item is defective, damaged, or incorrect → covered by Morrocci
  • Other returns → customer is responsible

6️⃣ Can I change or cancel my order?

Orders can only be modified or canceled within 1 business day of purchase. Contact support@morrocci.com immediately to request changes.

7️⃣ What if my item is defective or damaged?

Contact support@morrocci.com within 5 days of delivery. We will provide return instructions and cover shipping for defective or damaged items.

8️⃣ Do you offer gift cards?

Yes, Morrocci gift cards are available online. Gift cards cannot be returned or refunded.

9️⃣ How can I contact customer support?

  • Email: support@morrocci.com
  • Live Chat: Available on our website, Mon–Fri, 9AM–6PM GMT+1